Wk 5 – benchmark assignment—summary memo
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Assignment Content
1.
Top of Form
Review the
Problem Analysis worksheet
.
Select one of the solutions you proposed in the Problem Analysis worksheet.
Write a 350- to 700-word summary memo explaining why your solution will be effective in resolving the change/conflict, how you propose to implement the solution, and your role as a leader to manage conflict and create an effective work environment.
Include the following in your summary:
· Summarize the problem and the solution you propose to implement.
· Analyze why you think the solution will be effective.
· Analyze what needs to be considered when implementing the proposed solution.
· Analyze the leadership style that best fits in this situation.
· Analyze the leader’s role in managing the conflict.
· What is your role as a leader and how would you manage this conflict?
· Explain the leader’s role in creating an effective work group when implementing the proposed solution.
Include a references page with your summary.
Bottom of Form
HCS/475 v10
WeekFive Case Studies
HCS/475 v9
Page 2 of 2
Week Five Case Studies
Case Scenario 1
The practice manager at Happy Cardiology Services has been asked by human resources to create and implement a program to address concerns brought by the coding, billing, and credentialing staff (n=10). Staff collectively feel that administration does not fully understand their job duties and does not provide a way for the staff to share their concerns about the work environment. Comments have also been made to human resources that some employees feel pressure to up-code and aggressively seek payment from patients. Morale is low, and staff have been resigning rapidly. They are currently at a turnover rate of 22%.
Case Scenario 2
The staff members at Smiley Hospital are assigned to specific patient age groups and their responsibilities differ across the unit. The staff has been complaining that their evaluations do not accurately measure their responsibilities and that they are being measured on performance outcomes they cannot control. Morale is low because they believe their work is not being recognized or distributed fairly (leadership/ethical issue). The directors at Smiley Hospital have been challenged with developing a new way to fairly assign and assess individual performances according to their various job descriptions.
Case Scenario 3
The quarterly reports of expenditures for all the St. Agnes Health System have been distributed. You are the director of the team for the Orthopedic Clinic, and your area has grossly overspent its budget for the third consecutive quarter. There are rumors circulating that your job depends on reducing costs for supplies, the most expensive item on the list. Other rumors suggest that all the clinic staff fear they will lose their jobs if the poor financial report for the clinic causes the board to convert the clinic into an urgent care or outsource services (issues as to culture and the health of work environment, such as rumors, toxicity, and ethics related to culture and communication). There has been an increase in sick calls by everyone on the team. Although morale has been low, you have been adequately staffed.
Copyright© 2019 by University of Phoenix. All rights reserved.
Copyright© 2019 by University of Phoenix. All rights reserved.
HCS/475 v10
Problem Analysis Worksheet
HCS/475 v10
Page 2 of 2
Problem Analysis Worksheet
Review the Wk 5 Case Studies and select one scenario.
Complete the table below for the scenario selected by providing the following:
· Identify the problem.
· Analyze the problem.
· What is the issue?
· Who does it affect?
· What is the appropriate model to analyze the problem?
· What are the ethical considerations within the problem?
· Create two to three possible solutions to resolve the problem.
· Analyze the potential positive and negative effects.
|
Scenario Number: |
||
|
Identify the Problem. |
Analyze the Problem and Ethical Considerations. |
|
|
Solution #1 |
Potential Positive Effects |
Potential Negative Effects |
|
Solution #2 |
Potential Positive Effects |
Potential Negative Effects |
|
Solution #3 |
Potential Positive Effects |
Potential Negative Effects |
Submit your assignment.
Copyright© 2019 by University of Phoenix. All rights reserved.
Copyright© 2019 by University of Phoenix. All rights reserved.
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