Service Operations Management, management homework help

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1. What is meant by the coping zone? What are the implications for staff and customers of a supermarket when the operation enters the coping zone? Respond to at least two of your fellow students’ postings. Need 350 words

2. View the video, Why Zappos Pays New Employees to Leave, and consider how Zappos approaches its service people. How does their method of paying new employees to leave affect their operations? Do you consider this to be a good approach? Respond to at least two of your fellow students’ postings. Need 400 words.

3. Select a process you are involved in, such as online learning, cooking, bill paying, cleaning, etc. What might the benefits of benchmarking this process and with whom could you compare your performance? How could benchmarking lead to the benefits identified? Need 350 words

4. CODE OF ETHICS

Within organizations, there are significant differences between various approaches to operational improvement. Using the university’s online library, find an example of a company that is implementing the CODE OF ETHICS . Identify the approach being used and summarize how it is being applied in your selected company’s situation. Need 350 words.

Please number each one just like i have it .


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