Scenario: You have been given the assignment of directing Mrs. Harley, a very angry and upset patient, to the laboratory to have a test done and telling her that the results will not be ready until to

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Scenario: You have been given the assignment of directing Mrs. Harley, a very angry and upset patient, to the laboratory to have a test done and telling her that the results will not be ready until tomorrow afternoon. You feel like saying, “You need to go to ABC Laboratory to have this test done. You will not be able to fine out the results until tomorrow afternoon; someone will probably call you then.”

Using a minimum of 4 sentences, reword what you would say to the patient so that it is assertive instead of aggressive.

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