Instructions attached! Deadline: Wednesday May 18th, 9pm Pacific Time
Project Timeline Graphic Organizer
The purpose of this assignment is to develop a graphic timeline for the development of your project. At a minimum, be sure to include the deadline or timeframe for your:
· Project approval (Week 6)
· Education development (Week 7-9)
· Stakeholder education (Week 7-9)
· Implementation date (Week 10)
· Assessment of initial outcomes/implementation (Week 14)
· Reassessment of outcomes (Week 16)
Include the roles and responsibilities of stakeholders in each implementation step. Be sure to provide sufficient detail. Please keep in mind some of the dates may be after your practicum has ended.
APA style is not required, but solid academic writing is expected.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Deadline or Timeframe for Project Approval
expand Deadline or Timeframe for Education Development assessment
Deadline or Timeframe for Education Development
expand Deadline or Timeframe for Stakeholder Education assessment
Deadline or Timeframe for Stakeholder Education
expand Deadline or Timeframe for Implementation Date assessment
Deadline or Timeframe for Implementation Date
expand Deadline or Timeframe for Assessment of Initial Outcomes/Implementation assessment
Deadline or Timeframe for Assessment of Initial Outcomes/Implementation
expand Deadline or Timeframe for Reassessment of Outcomes assessment
Deadline or Timeframe for Reassessment of Outcomes
expand Mechanics of Writing assessment
Mechanics of Writing
expand Layout of Graphic Organizer assessment
Layout of Graphic Organizer
Practicum Project Plan/Proposal
The setting for my practicum project is within the Wound Care Department at my current employer, which has been scoring poorly when it comes to communication. I will be working with the department director Ms. Sylvia Coleman, and the project aim is to promote excellent communication within the department in order to provide an improvement on patient satisfaction ratings for the hospital. We need to give people a reason to care in order to promote a more pleasant and less stressful place to work we needed to work on the communication process amongst staff members and patients (Mazhisham et al., 2021). I found that a lot of the unsatisfactory comments regarding care were coming from the communication process within the department.
The tools I used were the different tools that the hospital uses which were the discharged patient surveys as well as inpatient score cards. I will be using the information given to decipher the problems in communication that are most common from each of the surveys collected within the last 3 months and compare them with the patient surveys prior to the change of ownership. Ongoing inpatient surveys using score cards will be used, along with discharge patient surveys to obtain the sustainability of this project. I chose to work with the Wound Care Department because I conducted some brief research and found that there were a lot of comments regarding gaps in communication in the patient surveys that were collected from their specific patients. Coincidently, these comments increased after the hospital went through a change of ownership. In order to gain a better rating from patients receiving wound care I will have to put in quite a bit of work on revamping the communication tools used for them. The current tool appeared very confusing to me, and by improving this tool it will help reconcile individual patient wound care orders, improve patient satisfaction, and increase the quality of care.
Leadership Journal Template
Weeks Covering: 16 weeks
Clinical/Practicum Site: SFMC
Hours Worked (past two weeks):_36__
Total Hours: __36__/150 total of all hours worked up to this point
Practicum Activities Reflection:
I selected the wound care department as the focus of my practicum because there is a significant communication problem to be resolved. It has been discovered that the department scored poorly with patients in regard to communication. My first activity was to observe the scorecards collected from patients during the last three months at their discharge or from outpatient services. Communication is an essential tool between doctors, nurses, and patients so I had to find the reason for poor communication and the solutions needed to resolve them. It was also discovered that the communication scores dropped after the hospital went through a change of ownership.
The scorecards revealed that the patients were not satisfied with the care, and they complained that the doctors and nurses do not come to ask about their well-being and do not discuss their issues with them. My second activity was communicating with the directors, nurses, and the other hospital staff to know how they communicate with the patients. The patients do not need wound care treatment only, but they require the proper care overall. If the proper care is not given to the patients, the patient flow will decrease in the coming months. The patient satisfaction level is directly related to the number of patients and the department’s reputation. The surveys will continue to be collected throughout the practicum because I want to know the effect of ownership change and staff behavior toward the patients. The ownership change might also affect the staff behavior with the patients. The last three months were proved to be critical for the patients because it was found that there were soar comments about the hospital administration.
I observed that leadership styles are essential in the improvement of communication. Communication with the patients is essential because it brings value to the treatment, and the patient’s satisfaction will be enhanced. I will continue the survey of the patients to know the other impacts. I expect that these activities will help me improve the communication process, and the patients will feel better.
Application of Leadership:
Professional responsibility and power, authenticity, integrity, and emotional intelligence are key factors of multiple leadership styles. During the observation and involvement of the preceptor activities, I felt that these factors were neglected. There was no element of emotional intelligence and authenticity in the leadership styles. During conversation with my preceptor, I realized that she favored the authoritarian leadership style with the patients and department staff. For authoritative leadership to be effective, team members must be given a clear goal to work toward and instructions for getting there. (Alqatawenh, 2018).
Various leadership styles can be implemented in the hospital, especially in the wound care department. The leadership styles are not easily changed altogether, but certain elements can be inserted into them. The first element that should be inserted in the leadership style is professional integrity. Professional integrity means that the patients should discuss the processes with the doctors, and the doctors/preceptors/nurses should give proper time to all the patients.
Professional integrity is one of the essential elements that should be inserted into the leadership styles. The next element that I would like to insert into the leadership styles is authenticity during the treatment. Authenticity in leadership means that all leaders must know their duties and responsibilities. The duty is not merely to admit the patients to the hospital and discharge them. The responsibilities include several factors like the care of patients and the proper administration of wound care treatments. The staff should discuss a patient’s condition with the family and encourage them to be involved in the care. All these elements are necessary for a patient, and if these elements are not provided there will be negative comments on the scorecard (Adi, 2019).
Last but not least, the leadership in hospital management or nursing involves protecting ethical principles. If the practices include ethics, the patients are satisfied; if there is a lack of implementation of the ethical tenets, the complaints will be increased. The principles include autonomy, beneficence, and justice. The leaders should think of these principles, and when the roots of problems and solutions are observed, they will meet a single factor known as communication. The patients have severe complaints about the lack of effective communication that should be resolved (DeConinck, 2018).
Practicum Project Preparation:
I have strong ideas about the project practicum because two essential concepts are involved. These are the leadership styles and the communication improvement. It is already explained that the leadership styles are numerous, and the leaders have to choose the appropriate one. I have planned to present the implementation of transformational and servant leadership within the department. Transformational leadership encourages the employees to learn that they are an essential part of an organization, and they have to work for the betterment of the organization. One of the essential elements that the project has made me learn is that effective leadership is essential in the success of leadership. The project has a massive role in my career because the practical observations are different from the theoretical concepts.
I have read a lot about leadership inefficiency and the lack of implementation of leadership styles. The project has made me learn that the situation exists in reality, and it helps me identify the real problems and solutions. I have learned different leadership styles like transformational and servant leadership, which I expect to implement in my career. Both the leadership styles are essential in the project, and the hospital management should learn them to the maximum extent (Gandolfi, 2018).
Leadership Video Reflection:
Servant leadership is an essential leadership style that many previous leaders observed in the past. The video was quite informational because it provided the lessons regarding servant leaders and the characteristics that should be present. The first thing that I have learned and am impressed with is that the leaders should understand that they are the servants of the public. They are appointed in the vital position of serving the people instead of giving them the orders. The leaders should learn that there is a differentiation between giving orders and leading the people through serving. The other aspect that I have learned from the servant leadership video is the power of a leader to listen and heal the patients. It is not only about the patients but the employees and customers. If the leader cannot listen to the employees, they do not have the leader’s personality. The leaders should always be concerned about the problems of the public and should resolve them (Nursing, 2016).
Alqatawenh, A. S. (2018). Transformational leadership style and its relationship with change management. Verslas: teorija ir praktika, 19(1), 17-24. https://www.ceeol.com/search/article-detail?id=772622.
DeConinck, J. B., Moss, H. K., & Deconinck, M. B. (2018). The relationship between servant leadership perceived organizational support, performance, and turnover among business-to-business salespeople. Global J Management and Marketing, 2(1), 38-52. https://www.igbr.org/wp-content/Journals/2018/GJMM_Vol_2_No_1_2018.pdf
Gandolfi, F., & Stone, S. (2018). Leadership, leadership styles, and servant leadership. Journal of Management Research, 18(4), 261-269. https://www.researchgate.net/publication/340940468_Leadership_Leadership_Styles_and_Servant_Leadership
Adi, K. R. (2019, October). Transformational leadership and team performance: the role of innovation in Indonesia property agent industry. In 2018 International Conference on Islamic Economics and Business (ICONIES 2018) (pp. 334-338). Atlantis Press. https://doi.org/10.2991/iconies-18.2019.67
Nursing, A. G.-. (2016, October 10). Servant Leadership – The Issue Of Power [cc] [Video]. YouTube. https://www.youtube.com/watch?v=Z8yMNFMp0k8&feature=youtu.be
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