HSA300 Week 3 Quiz – Chapters 1, 14, and 17
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Question 1
What is the relationship of organizational mission, values, and vision?
Selected Answer: c.
Values shape mission, which shapes vision.
Answers: a.
Vision shapes mission.
b.
Mission shapes values, which shape vision.
c.
Values shape mission, which shapes vision.
d.
Goals shape mission and values.
e.
None of these is correct.
.
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Question 2
Which of the following competencies involves the ability to critically analyze and solve complex problems?
Selected Answer: a.
Conceptual.
Answers: a.
Conceptual.
b.
Interpersonal.
c.
Technical.
d.
Both conceptual and interpersonal.
e.
Both interpersonal and technical.
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Question 3
Employee engagement is best described as:
Selected Answer: c.
Employee motivation and commitment to the organization.
Answers: a.
Employee interpersonal skills.
b.
Employee positive attitude.
c.
Employee motivation and commitment to the organization.
d.
Employee focus on completing their job.
e.
All of these are correct.
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Question 4
Organizational culture is best described as:
Selected Answer: d.
The beliefs, values, and behaviors that characterize the organization.
Answers: a.
The orientation of new employees.
b.
Senior management’s vision for the organization.
c.
The mission of the organization.
d.
The beliefs, values, and behaviors that characterize the organization.
e.
All of these are correct.
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Question 5
Which of the following leadership development activities addresses learning and personal growth of aspiring leaders as assisted by senior managers?
Selected Answer: c.
Mentoring
Answers: a.
Job enlargement .
b.
360-degree feedback.
c.
Mentoring
d.
All of these are correct.
e.
None of these is correct.
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Question 6
Which of the following is true about health care policy?
Selected Answer: c.
It is every health care manager’s job.
Answers: a.
Every hospital or health system will have a health policy specialist.
b.
It is not the business of a manager—managers mind budgets!
c.
It is every health care manager’s job.
d.
It does not matter for health managers.
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Question 7
Effective change management requires that managers:
Selected Answer: c.
Delegate supervision of change management to staff.
Answers: a.
Focus on management innovation.
b.
Identify performance gaps by routinely assessing operational activities and performance.
c.
Delegate supervision of change management to staff.
d.
Resist change and focus on the status quo.
e.
None of these is correct.
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Question 8
Health care managers influence which of the following in the population health and consumer industry? (Choose all that apply.)
Selected Answer: d.
All of these are correct.
Answers: a.
Strategy.
b.
Medical care.
c.
Collaboration.
d.
All of these are correct.
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Question 9
Social determinants of health that contribute to health disparities include which of the following?
Selected Answer: f.
All of these are correct.
Answers: a.
Living or working conditions.
b.
Geographic isolation.
c.
Income and socioeconomic status.
d.
Education.
e.
Access to insurance.
f.
All of these are correct.
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Question 10
Structural barriers may impede patient care and increase disparities. Which of the following is an example of a structural barrier?
Selected Answer: c.
Clinic hours from 9 to 5 when most workers cannot take time off to have an appointment.
Answers: a.
Believing that only traditional Western medicine is appropriate.
b.
Providers who do not respect traditional healing practices of Native Americans.
c.
Clinic hours from 9 to 5 when most workers cannot take time off to have an appointment.
d.
Research data that show a higher incidence of cardiovascular disease among minorities.
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Question 11
Concerns with the term cultural competence include which of the following?
Selected Answer: c.
Difficulty measuring it.
Answers: a.
Its changing nature.
b.
The inability to be 100% culturally competent.
c.
Difficulty measuring it.
d.
Its popularity.
e.
Its changing nature, the inability to be 100% culturally competent, and the difficulty in measuring it.
f.
All of these answers are correct.
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Question 12
The National Standards on Culturally and Linguistically Appropriate Services (CLAS) provide for:
Selected Answer: e.
All of these are correct.
Answers: a.
Recruiting a diverse workforce.
b.
Partnering with the community.
c.
Language services.
d.
Self-assessments.
e.
All of these are correct.
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Question 13
A hospital can demonstrate inclusivity by community engagement through which of the following?
Selected Answer: e.
All of these are correct.
Answers: a.
Community input.
b.
Education efforts.
c.
Advisory panels.
d.
Health fairs.
e.
All of these are correct.
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Question 14
Benefits of a diverse health care workforce include which of the following?
Selected Answer: e.
All of these are correct.
Answers: a.
A greater climate of inclusion.
b.
Matching the patient population with a diverse community of health care providers.
c.
Greater cultural competence.
d.
Enriching the pool of talent for the future.
e.
All of these are correct.
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Question 15
The leading cause of death in the United States since 1975 is:
Selected Answer: a.
Heart disease.
Answers: a.
Heart disease.
b.
Cancer.
c.
Alcoholism.
d.
Car accidents.
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Question 16
Healthy People 2020 delineates a set of objectives for the nation to achieve. The objectives include:
Selected Answer: e.
All of the above.
Answers: a.
Eliminating health disparities and addressing social determinants of health.
b.
Improving access to health services and improving the dissemination of health information.
c.
Strengthening public health services and reducing disease.
d.
Addressing health of lesbian, gay, bisexual, and transgender individuals.
e.
All of the above.
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Question 17
The percentage of minority populations in the United States is projected to _______ percent from 2014 to 2060.
Selected Answer: c.
Increase by 18.6%.
Answers: a.
Decrease by 10.5%.
b.
Increase by 5%.
c.
Increase by 18.6%.
d.
Decrease by 2.5%.
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Question 18
Health disparities include differences in all of the following except:
Selected Answer: d.
Health of elderly as compared to the young.
Answers: a.
Life expectancy.
b.
Health care utilization.
c.
Incidence of diseases.
d.
Health of elderly as compared to the young.
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Question 19
The WHO has named ______ as number 8 on the top 10 list of threats to global health in 2019.
Selected Answer: d.
Vaccine hesitancy.
Answers: a.
Measles.
b.
War.
c.
Famine.
d.
Vaccine hesitancy.
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Question 20
There are three levels and four phases of disaster planning. Which of the following are incorporated into the phases of disaster planning?
Selected Answer: e.
All of the above.
Answers: a.
Mitigation, which is to minimize the opportunity for damage from an emergency or disaster.
b.
Preparedness, which is preparing for an emergency or disaster.
c.
Response, which is responding to an emergency or disaster.
d.
Recovering from an emergency or disaster.
e.
All of the above.
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