find a set of instructions or another type of technical document that is easy to use identify specific characteristics of the document including any persuasive elements that make it usable refer to the usability questions on page 68 to guide your ass

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  • Find a technical document that is easy to use. Identify specific characteristics of the document that make it usable. (2.5 points)
  • Find a technical document that is hard to use. What characteristics make it unusable? (2.5 points)
  • Write a memo to your instructor to define specific changes that you would make in revising the document. (Follow the standard format and include all the necessary parts of writing memos) (5 points)
  • Submit both examples (documents) along with your memo.

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