Case Study: Competency Modeling and Assessment Strategy for the Weston Family Practice Clinic
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The new Office Manager will be responsible for overseeing the work of
the five clerks who are responsible for office support services such as
scheduling appointments, processing patients, requisitioning outside
tests, x-rays and lab work, completing paperwork, billing insurance
companies on behalf of patients, managing account receivable,
maintaining medical records, and filing. The Office Manager will report
to the chief physician, Dr. Emily Weston-Green, and will interact
regularly with the Supervisor of Nursing Services, and the other nurses
and physicians, as well as with administrative and health care personnel
in other medical offices and clinics.
As an outside advisor,
you have been asked to help the Weston Family Practice Clinic hire the
new Office Manager. Using the resources of your Scott and Reynolds
(2010) textbook, assigned journal articles, the O*Net website (http://www.onetonline.org/ (Links to an external site.)), and at least three additional academic sources,
conduct a job analysis for the new Office Manager position and develop
an assessment strategy for evaluating the qualifications of potential
candidates for the position.
In a paper of at least 1750 – 2100
words (or 4 -5 pages) in length (excluding title, abstract, and
reference pages), address the following:
- Summarize the key knowledge, skills and abilities that you believe
are required for this position, based on information from O*Net and
other sources. (Note: you do not have to do an exhaustive job analysis
or construct a full competency model.)
- Based on the critical knowledge, skills and abilities you have
identified for the Office Manager position, outline an approach for
assessing potential candidates for the position. Include in your
assessment approach the use of at least two formal assessment instruments,
as well as other assessment approaches you believe would be valid ways
of determining performance capabilities of candidates.
- Support your approach by discussing the strategic link between
competency modeling, assessment, and the organizational objectives of
the Weston Family Practice Clinic.